Scoped to your policy
You supply your infection-control or environmental cleaning policy and we scope to it. Where you do not have one, we scope to the visible standard and say so plainly in writing.
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Healthcare Premises · Dubai & Abu DhabiWe clean clinics to your infection-control policy, not to ours. What we will not do is claim a clinical standard we are not accredited to certify, because in a healthcare setting that claim is the risk.
You supply your infection-control or environmental cleaning policy and we scope to it. Where you do not have one, we scope to the visible standard and say so plainly in writing.
High-touch surfaces, fixtures, floors and skirting, with your approved disinfectant and your stated contact times. We follow your product list rather than substituting ours.
The highest-footfall part of the premises and the part a patient judges you on. Upholstery, floors, glass and door furniture.
Descaled, sanitised, extract grilles cleaned, and restocked to your specification.
Staff rooms, storage and corridors, which is where an audit tends to find things.
We do not handle clinical or sharps waste. That is a licensed stream and it stays with your contracted provider.
A commercial cleaning contractor with directly employed, vetted and trained crews, working to your written scope.
We are not an accredited healthcare decontamination provider and we do not hold clinical infection-control certification. If your facility requires that, you need a specialist and we will say so.
Outside our scope. Do not engage a general cleaning contractor for it, including us.
We will not describe our work as hospital-grade or clinically certified. That language appears on a lot of Dubai cleaning websites and it is rarely supported.
Dated, photographed records of each visit for your facility file, signed by the supervisor.
Yes. Most clinic work is before opening or after the last appointment, scheduled to your list.
Yours, if you specify one, at your stated dilution and contact time. Clinics usually have an approved product list and we work to it.
Directly employed, visa-sponsored, uniformed and consistent. The same crew attends, and their details are supplied to you in advance.
Yes, on the same basis: your policy, your product list, our scope in writing.
Your facility holds those obligations. We support them by cleaning to your documented scope and providing records; we do not certify compliance on your behalf.
Quoted after an inspection and fixed in writing. See the written checklist or the full Commercial Deep Cleaning scope.
No phone quotes. An inspection, a written list, and a price that does not move on the day. Fill this in and it reaches us complete — no back-and-forth to establish the basics.
Last updated:
Grand Emirates Cleaning Services, Barsha Mall, Al Barsha, Dubai, UAE. Contact: care@grandemirates.ae · +971 58 563 0041.
Only to respond, quote, schedule, carry out and invoice your job, and to follow up on the work. You can opt out of any follow-up at any time by replying STOP on WhatsApp or emailing us.
We do not sell, rent or trade your personal data, and we do not publish photographs of your property without your written permission.
Enquiries are kept 12 months if you do not book. Job records and invoices are kept 5 years to meet UAE accounting requirements.
Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data you may request a copy of your data, ask us to correct or delete it, or withdraw consent. Email care@grandemirates.ae and we respond within 30 days.
We do not publish fixed prices online. Every job is quoted individually after an inspection with no obligation, and confirmed in writing before any work begins — the price does not change on the day unless you request work outside the agreed checklist. Call or WhatsApp +971 58 563 0041 to request a quote.
Please give at least 12 hours' notice to cancel or reschedule so the slot can be reallocated.
Someone over 18 must give access at the start and sign the checklist at handover.
If any checklist item was not completed to standard, tell us within 72 hours and we return and re-clean it at no charge.
We are insured and we protect surfaces before starting. Report any damage within 48 hours and we will repair, replace or compensate fairly. We test fabrics and stone in an unseen area first and will advise you in writing where an item is already damaged, worn or unlikely to respond — proceeding in those cases is at your discretion.
Due on completion unless agreed otherwise in writing. We accept cash, card, bank transfer, Apple Pay, Google Pay, Tabby and Tamara.
These terms are governed by the laws of the Emirate of Dubai and the United Arab Emirates.