The four reasons people switch
Scope drift. The first clean included cupboard interiors. By the fourth it did not, and nothing was ever agreed in writing, so there is nothing to point at.
Crew churn. A different team each visit, each one relearning the property, none of them accountable for what the last one missed.
Quotes that grow on the day. A price agreed on the phone becomes a higher price once the crew is standing in the hallway.
No remedy. Something is missed or damaged and there is no stated process, so it becomes a negotiation.
How to switch without losing a month
1. Write down what you thought you were buying. Room by room. This becomes the brief for the next provider and usually explains the whole problem.
2. Book an inspection, not a quote. Anyone who will price a deep clean over the phone is pricing a guess.
3. Ask for the scope as a numbered list before you ask the price. The order matters. It shows you whether the list exists at all.
4. Ask what happens when something is missed. A stated window and a return at no charge is a process. Good intentions are not.
5. Do a single reset clean first. Do not sign a recurring schedule with a new company before you have seen one finished job. We would say the same about ourselves.
If you are mid-tenancy, an end of tenancy clean or a villa spring clean is a sensible reset point, because there is a clear end state to hold anyone to.
What to hand the next company
Bring the property details, the access and building rules, the list of what has been neglected, and any areas that have been damaged by previous work. Marble dulled by the wrong chemistry and grout that has been bleached rather than cleaned are both common, both fixable, and both need to be in the scope rather than discovered halfway through.
Our published checklist is a useful brief to hand any provider, including one that is not us.
Related guides
Answered.
Write down room by room what you expected to be included, book an inspection rather than a phone quote, ask for the scope as a numbered list before asking the price, and book a single reset clean before committing to any recurring schedule.
No. See one finished job first. Any company confident in its standard will be comfortable with that, and it costs you nothing but one visit.
Usually yes. Dulling from acidic or abrasive chemistry is normally correctable by grinding and repolishing rather than replacement, but it needs to be identified in the scope up front rather than found mid-job.
Talk to us before you shortlist.
Inspections carry no cost and no obligation. If another provider is the better fit for what you need, we will tell you so on the visit rather than after the invoice.